Online Mens Tailor And Custom Tailoring

Common Questions about Product Features

• What is a split back on jackets?
  A split back is created when the seam at the center of the back is fitted with a pleat exactly on the seam. This pleat opens and closes with the movement of the arms forwards and backwards. This feature, from the 50s and 60s, gives the jacket a safari look. The pleat runs from the center of the back a few inches below the neck to approximately the back of the waist. There is a small additional cost for this feature. Use our Style Search function and type in the words ´split back´ in the keywords search field criteria to bring up styles with this feature.

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• What are wardrobe specials and how do I order one?
  Wardrobe specials are designed to help you create complete or partial wardrobe replacements by offering volume discounts. Visit the WARDROBE SPECIALS page and select a ´Clothing Package´ that appeals to you. Click on one of the ´Specials´ and on the subsequent page, you will be asked to add remaining details into the available fields in completing your order.
  To specify information regarding styles, fabrics and colors for a particular piece in a ´Special´, click on the button provided to view available selections for that item.
  Click on items you want to add to the field.
  
  For example, if you have selected a suit and three shirts, click on the package and you will arrive at a page that displays fabric, style and color information for the suit and the shirts. Click on the appropriate button to make your style choice. The window will close and the style number will be added to the appropriate field. The same system allows you to select colors and fabrics and special detail requests. Clicking on ´Submit´ will add the items to your shopping cart. Accessories such as custom monogramming, contrast lining, buttons, hand stitched lapels, actuating sleeve buttons, etc., are selected separately by clicking on the shopping cart icon on the top right and choosing the accessories link next to each item in the package.

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• What is a button down collar?
  The button-down collar has small buttons at the tips of the points. It is a characteristic collar style of the "preppy" look first popularized in the 1960s. Few people currently wearing button-down collars are aware of its historical origins. The button-down collar is an American adaptation of shirts worn by English polo players. It was introduced by John Brooks in 1900 after he observed English polo players wearing them to prevent collar flapping during a match. Polo players at first wore formal cotton dress shirts with the collars buttoned down to prevent flapping from becoming a distraction during matches. Today, the button-down collar is a staple of American men´s wear but is much less common in Great Britain.

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• What is the return policy at www.MyCustomTailor.com?
  www.MyCustomTailor.com is dedicated to attaining complete customer satisfaction. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, free of charge. If the client has inadvertently sent us the wrong measurements, we will complete the adjustments at no charge, but return shipping and handling is the clients responsibility. Once an order is placed, it cannot be cancelled because fabric is immediately sourced for production. In the case of a large order, we will agree to send an initial small shipment to confirm measurements and fit, but the balance of the order not yet shipped cannot be cancelled. When changes to an order are required after the order is placed, it will be at the discretion of our master tailors to determine if the changes can be accommodated given the current status of order processing and completion. We always do the best we can to incorporate changes a client wants made.
  
  We subscribe to the refund and cancellation policies endorsed by the Association of Sewing and Design Professionals of America. The policy is No Refunds or Returns: There are no refunds or exchanges on custom garments fabrics or other materials once they are purchased on your behalf.
  For more specific answers to your questions about our return policy, please feel free to send us an email

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• I want monograms, working sleeve buttons, and hand stitched/pick stitched lapels. Is this possible?
  Yes. These features are what distinguish a truly custom made garment from off-the-rack products. There is a small fee for these optional added value features. All these features and more, can be ordered via the accessories section of the order placement process.

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• What is a Mandarin Collar, a Thai Collar, and an Oiental Collar?
  These are styling features found mostly in shirts and sometimes in jackets. Mandarin Collars and Oriental Collars are sometimes referred to as Band Collars. A Mandarin collar is a band around the collar that meets up in the front. In this style, it clips closed together in the front above the buttons. An Oriental Collar is similar to the Mandarin collar where the two ends of the collar panel join in the front. A Thai Collar is of similar style but does not join in the front, creating a space between the two ends of the band above the first button in front.

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• How can I order custom-made denim jeans?.
  We make denim jeans to measure in light blue, dark blue and black. Two kinds of denim are available. Light weight, thin denim is ideal for pleated pants and heavier sturdy denims are ideal for typical 501 style classic jeans. All our denims are prewashed and preshrunk for maximum comfort and ideal fit.
  To order, visit our catalogs to check out available styles and colors.

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• What is linen? Is it a good choice for custom garments?
  A Pure Linen Suit is a wonderful garment. While it wrinkles easily, it represents a leisure image suit that no other fabric provides. Think casual, leisure, elegant, sporty, landed gentry, sunny, young, summer, tropical and mix it all up into a cocktail and that is the effect a pure Linen Suit gives.
  We recommend pure Linen for summer suits if you can live with the wrinkles. Linen was originally made as a fabric for suits that would be worn only once before they would be dry cleaned and steam pressed. In fact, it is the wrinkles in a Linen Suit that give it great character. Even with the wrinkles, Linen always looks good and falls well in giving an excellent silhouette.

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• What is the ´Allow us to make a Suggestion´ Feature?
  This special feature allows you to ask for suggestions from our expert tailors on helping you determine what custom made item best meets your wishes and needs. Our Master Tailors will ask a few basic questions on the included form, and you will receive answers and feedback within 24 hours. This is a great opportunity to get custom advice based on specific information you provide. Our tailors can make suggestions relative to fabric, style, color, pattern, and accessory suggestions for expanding your wardrobe.

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• What are off-site purchases?
  These are purchases made using promotions, emailed offers, and products bought on our auctions. In essence, these are all purchases not made directly from our website.

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