Online Mens Tailor And Custom Tailoring

Common Questions about Product Features

• Do I get a discount when ordering more than a few pieces at regular prices?
  At select times we offer special gifts or complimentary products for orders of a set minimum value. The value of these gifts varies but the minimum order requirement details to qualify are communicated during the order placement process. Our offers and promotions are available at Our Promotions page. Terms and conditions may apply. Promotions also feature our Wardrobe Specials and Package Offers. Wedding party orders receive discounts Wedding Orders page based on the total value of the collective order.

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• I can´t view the video tutorials in the measurements forms. I am having trouble submitting sizes. The form is not going through. Help.
  The video clips are accessed by clicking on the camera icon next to the name of each measurement field. You will need Windows Media player program or Quik Time media player installed on your computer to be able to view these clips. It is possible that you are viewing the printable and downloadable measurements form rather than the online submission form.
  The printable form does not have video tutorials as it is assumed that the form will be used to fill in the measurements by a professional taking the sizes and hence a tutorial is not required.
  To view the submission form, log into the ´MyAccounts´ and click the set-up measurements profile link.
  
  If you are still having trouble consider the following possibilities:
  a. The security settings on your browser are set at a high level which is preventing you from viewing the page. In this case, reset it to default levels.
  b. The cookies are disabled on the browser.
  c. The java script is disabled on your machine. Re-enable it or set all the browser settings to default.
  d. A cookie on your computer is corrupted. Visit This Link first and then proceed to submit the measurements or resubmit the complete order.

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• What is the cvv/cvc number? What is the 4 digit Amex security number? What is Verified By Visa ?
  These are all security features built in to credit card issuing companies to protect card holders and merchants from fraudulent activity. The CVV/CVC number is a three digit number displayed at the back of the card in the same strip as the card holders signature. This is a security measure initiated by Visa and MasterCard. The Amex four digit security number in printed on the front of the card just under the last four digits of the embossed card number. ´Verified-by-Visa is a new security system instigated by Visa Card to guard against online fraud and unscrupulous activity. Cardholders are issued a password that is entered in the appropriate field of the payment submission form. When the password is entered, this information is then verified by Visa International to confirm that the person submitting the payment is indeed the card holder before Visa authenticates the charge card and authorizes funds to be released. If you don´t have a ´Verified-by-Visa´ password, enter your social security number where requested and we will help you obtain the necessary password.

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• What are weaves and how are they different from fabrics?
  Certain weaves are often mistaken for fabric types. For example, satin is a type of weave that does not denote fabric content. Satin is woven from silk, polyester, acetate, or even blends of fibers. Each different fiber content contributes to the hand and drape of the satin fabric. Satin is a weave that is seen in brocade, damask, and tapestry.

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• Why has payment been processed in a currency other than the USD?
  Due to current banking regulations and ongoing currency valuation volatility, we only accept payment in our own currency. Your card will be charged in USD after having been converted from our currency to the USD.

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• I am looking for a particular color.
  Our inventory includes hundreds of colors and hues in a wide range of fabrics. To quickly find the color you are looking for or to review a desired fabric type, visit our ´search for a fabric/color´ link where you can conduct searches using criteria such as colors, weights, climatic conditions, patterns, etc. We are confident that a fabric or color of your choice will be available.

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• What does ´Awaiting Info´ in my account mean?
  This indicates we have made a request for an update or for detail confirmation. Generally, the requested information is necessary to complete the order.

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• I want to order a catalogue of custom clothing.
  Digital Catalogues can be ordered at this link. All our styles and fabrics are displayed online at our website. We frequently use specifications and published images provided by our clients to determine style guidelines for making custom clothing. We can work with almost any style you want to send us. You can also order fabric swatches to view the range of fabrics we offer at this link. These can be sent to you via airmail at 4-6 week delivery or by courier for a 3-5 day delivery.

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• Is there a Minimum Order Requirement?
  We have minimum order requirement of $200. Generally, we encourage first time clients to place a small order first of one of each item, perhaps one suit and one shirt, to verify that our quality and workmanship are acceptable before placing larger orders. Small orders almost always lead to much larger ones, once our clients experience our quality and service.

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• Are there any countries where you don´t ship orders to?
  We do not ship orders to most African countries and some Eastern European and Asian countries without sufficient identity verification documentation. This is to safe guard against fraudulent order placements. Once an order is received and verified by our fraud prevention procedures, we will seek whatever additional documentation is necessary to proceed with the order.

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