Terms And Conditions My Custom Tailoring
Welcome to www.mycustomtailor.com, the virtual island home of Your Custom Tailors where Custom Clothing is a Way of Life.
TERMS OF USE
www.mycustomtailor.com and its parent, subsidiaries and affiliates, provide their services to you via www.mycustomtailor.com, subject to the following conditions. www.mycustomtailor.com and their parent, subsidiaries and affiliates may be referred to on this site simply as "www.mycustomtailor.com". If you visit or shop at www.mycustomtailor.com., you accept these conditions. Please read them carefully.
PRIVACY
Please review our Privacy Notice, which also governs your visit to www.mycustomtailor.com, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit www.mycustomtailor.com or its affliated sites, or communicate with My Custom Tailors or its affliate sites, whether by email, phone, text messages or any other electronic or non-electronic means, you consent to receive communications from us electronically via and not limited to, email, phone calls, text messages, print media and any and all other means. We will communicate with you by electronic, non-electronic and/or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically and/or non electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
Unless otherwise indicated, all content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of www.mycustomtailor.com, Inc. or its content suppliers and protected by International copyright laws. The compilation of all content on this site is the exclusive property of www.mycustomtailor.com, Inc. and protected by International copyright laws. All software used on this site is the property of www.mycustomtailor.com or its software suppliers and protected by International copyright laws
TRADEMARKS
"www.mycustomtailor.com" and other marks indicated on our site are registered trademarks of www.mycustomtailor.com The graphics, logos, page headers, scripts, and service names as they appear at www.mycustomtailor.com are trademarks or trade dress of www.mycustomtailor.com. www.mycustomtailor.com's trademarks and trade dress may not be used in connection with any product or service that is not www.mycustomtailor.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits www.mycustomtailor.com. All other trademarks not owned by www.mycustomtailor.com that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by www.mycustomtailor.com.
LICENSE AND SITE ACCESS
www.mycustomtailor.com grants you a limited license to access and use this site for personal use but not to download (other than page caching) or modify any portion of the site, except with express written consent of www.mycustomtailor.com. Your license to use this site does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of www.mycustomtailor.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of www.mycustomtailor.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing www.mycustomtailor.com, www.mycustomtailor.com, or any other name or trademarks contained herein, without the express written consent of www.mycustomtailor.com. Any unauthorized use terminates the permission or license granted by www.mycustomtailor.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to www.mycustomtailor.com so long as the link does not portray www.mycustomtailor.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any www.mycustomtailor.com logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. www.mycustomtailor.com does not sell products to children, nor does it intend for its site to be accessed by children under the age of 13. All products sold on www.mycustomtailor.com are intended to be sold to adults, who can purchase with a credit card. If you are under 18, you may use www.mycustomtailor.com only with the involvement of a parent or guardian. www.mycustomtailor.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use mycustomtailor.com only with involvement of a parent or guardian. www.mycustomtailor.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
COPYRIGHT COMPLAINTS
www.mycustomtailor.com respects the intellectual property rights of others. If you believe that your copyrighted work, has been copied by www.mycustomtailor.com in a way that constitutes an infringement of a valid copyright, please follow our Procedure for Making Copyright Infringement Claims.
RISK OF LOSS
All purchases made at www.mycustomtailor.com, are made pursuant to a shipping contract. By purchasing from www.mycustomtailor.com, you agree that the title to and risk of loss for such items passes to you upon delivery by www.mycustomtailor.com to the carrier. You also agree to allow www.mycustomtailor.com to choose the transportation mode and transport carrier for the transportation of your purchases and goods or items being sent to you, at the discretion of www.mycustomtailor.com. All losses, partial or otherwise, implied or executed, felt or imagined as incurred due to the use of www.mycustomtailor.com or incurred due to a purchase made from www.mycustomtailor.com are your sole responsibility. Under no circumstances will www.mycustomtailor.com entertain any claims thus arising. All items purchased from www.mycustomtailor.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
While www.mycustomtailor.com and its affiliates do attempt to be accurate in their descriptions, www.mycustomtailor.com does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by www.mycustomtailor.com itself is not as described or as ordered, your sole remedy is to return it in unused condition for a replacement at no extra charge. Under no circumstances would a refund request, be it for a partial refund or a full refund, be entertained by www.mycustomtailor.com. In rare occassions, should a fabric ordered be out of stock you agree that a fabric of similar weight, material and color may be substituted at the discretion of www.mycustomtailor.com.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WWW.MYCUSTOMTAILOR.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WWW.MYCUSTOMTAILOR.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WWW.MYCUSTOMTAILOR.COM DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM WWW.MYCUSTOMTAILOR.COM ARE OR WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WWW.MYCUSTOMTAILOR.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
TERMS AND CONDITIONS OF ORDER PLACEMENT, CONDITIONS, REFUNDS AND OTHER
ISSUES
Use of this website implies that all the terms and conditions in regards to orders placed, order placement and other issues concerning orders, as outlined in the FAQ sections of our website have been accepted and agreed to.
It is understood that an order, once it has been submitted and subsequently processed, cannot be cancelled. Should it under some circumstances, be agreed by mycustomtailor.com to cancel an order, cancellation charges and fees as there might be, would be deducted from the submitted payment before a refund is issued or a charge back made to the card used for payment submission. Such charges and fees as there might be, are clearly displayed in the appropriate sections of the FAQ pages of this site.
All fees, charges and prices are subject to change without prior notice.
Should after an order be placed and there be need to make changes to the order, be it changes to colours, fabrics, styles, sizes or any other aspect, mycustomtailor.com reserves the right to charge additional fees and incidental charges dependant on the level and depth of such changes as ascertained by mycustomtailor.com. It is accepted that all such charges will be duly ascertained by mycustomtailor.com and charged to the order account as necessary prior to incorporating such changes to the items in the order. mycustomtailor.com however will try its best to keep such charges as low as possible depending on the level of changes required to an order already placed.
We subscribe to the refunds and cancellation policies endorsed in global custom tailoring standards. The policy is No Refunds or Returns: There are no refunds or exchanges on custom made garments, fabrics or other materials once they are purchased on your behalf. Once garments leave our facility, all business is completed. Unlike ready-to-wear, custom garments result from a service and are therefore not returnable and not refundable.
Cancellation: In the event you must cancel this contract, please notify us both by phone and in writing. You will be responsible for labor to date of cancellation, plus the cost of any fabrics and other materials purchased on your behalf. If your deposits exceed these amounts, a refund for the difference will be issued to you within three weeks of our receipt of your written notice of cancellation.
TERMS AND CONDITIONS OF ORDER SHIPMENTS AND DISPATCH
It is understood that all Shipments of orders are made by international couriers though multiple orders may be consolidated into one shipment or single large orders may be split into more than one shipment at the discretion of mycustomtailor.com
While mycustomtailor.com does allow shoppers to indicate their preference of couriers to be used, it is understood that compliance with the indicated preferences is solely at the discretion of mycustomtailor.com. While mycustomtailor.com will try to use its knowledge and experience to decide on the right carrier, mycustomtailor.com is held free of liability of any kind should there be a loss of any kind after an order has left mycustomtailor.com premises.
Delivery: You may be asked to sign a release upon delivery of the Custom Garment, acknowledging that you have received the Custom Garment. Changes to the Custom Garment after that date are considered alterations and may be charged accordingly depending on the level of required adjustments. Once the Custom Garment leaves our facility, we are not responsible for any further additions, changes, or alterations to the Custom Garment, whether they are made accidentally or intentionally by you or by other parties.
Our Guarantees :
In order to guarantee the suitability of fabrics and materials for the Custom Garment we are creating, we reserve the right of final approval of all fabrics and other materials for this garment.
We guarantee that the construction techniques used will be those described in the Work Agreement or will be of greater value.
We guarantee that the Custom Garment will be constructed and will fit according to the standards of global professional custom clothiers and will be happy to make adjustments as needed to ensure proper fit.
TERMS AND CONDITIONS OF DEADLINES AND DELIVERIES.
It is understood that turnaround and dispatch of the orders placed at mycustomtailor.com may vary from time to time depending on current order volumes, work schedules, fabric availability or a particular characteristic of the order placed. mycustomtailor.com will try its best to comply with the average turnaround of 7 to 10 working days. It is also understood that priority orders will be processed before standard orders. Should in the extremely rare case, there be a delay in the dispatch of a priority order, mycustomtailor.com will be held free of all liability.
While turn around of an order is indicated as an estimated dispatch date in the MyAccounts section of mycustomtailor.com, It is understood that mycustomtailor.com will try to keep as closed to the scheduled estimated dispatch date as possible. However, should it in a rare case, not be possible to do so and should there be a delay in the dispatch of such orders whose estimated dispatch date has passed, mycustomtailor.com will be held free of all liability.
While, it is understood that it may take 2 to 5 working days for a carrier to deliver an order after it has left the premises of mycustomtailor.com, it is also understood that it may take more or less than 2 to 5 working days for actual delivery to take place. Such delays may be due to situations, events, circumstances beyond control such as recipient not being available to accept delivery, delays in transportation, acts of nature, human error, mechanical or technical errors and faults or due customs clearance procedures and/or schedules at the country of delivery. It is therefore and in such cases understood that www.mycustomtailor.com will be held free of all liability.
APPLICABLE LAW/VENUE
By visiting My Custom Tailors, you agree that the laws of Hong Kong (SAR), without regard to principles of conflict of laws, and the jurisdiction and venue of the applicable Court in New Territories of Hong Kong (SAR) will govern these Terms of Use and any dispute of any sort that might arise between you and My Custom Tailors, in the same manner as if such dispute involved agreements or acts entered into and to be entirely performed within Hong Kong (SAR) and between residents of Hong Kong (SAR). This means that regardless of where you live, where you access or contact My Custom Tailors from, or where any products purchased on My Custom Tailors are shipped, the laws of Hong Kong (SAR) will apply and the sole venue for resolving any disputes that may arise between you and My Custom Tailors, shall be the applicable Courts in New Territories district of Hong Kong (SAR).
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Pricing Policy, posted on this site. These policies also govern your visit to www.mycustomtailor.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall be severable and shall not affect the validity and enforceability of any of the remaining conditions contained herein.