Online Mens Tailor And Custom Tailoring
Common Questions about Product Features
62) I have a shirt I want sizes taken from. How is this accomplished?
63) I submitted my order sometime ago, why is it still pending?
64) When, how, and where do I submit my measurements?
65) Can you use off the rack sizes? Can I submit Ready to Wear sizes for my custom clothing?
66) How and where do I send samples to copy?
67) Do you ship to the UK, the USA and Australia? What countries do you ship to ? How long does it take to arrive ?
68) What is the difference between inverse pleats and reverse pleats and how do they differ from standard pleats on pants?
69) Who are the Business Associates of My Custom Tailors?
70) How do I send photos and digital images?
- What is the Buy-a-Gift feature?
This feature allows you to place gift orders and purchase certificates that can be redeemed for custom clothing. You can specify custom garments or certain styles and let the recipient submit his/her measurements. Or, you can select a particular item and let the recipient choose the style, fabric and color. If selecting a fixed value gift, a link to our home page will be emailed to the recipient along with any message you want delivered. You would select the option of sending the home page link on the recipient´s information submission page. If a particular item is being given, the recipient would be directed to the appropriate section in the Collection Category that describes the item you specify. After choosing the items, select the "buy a gift" feature from the menu on your left. You will be taken to the page where the recipients information needs to be submitted and a link to the page you came from will be emailed to the recipient. You need to select the option to email a link from the page you came from on this form.
If you would like to have the gift delivered to you so you can personally give it to the recipient, DO NOT use the "buy a gift" feature. Simply add the recipients measurements into the MY ACCOUNT feature. After the measurements have been added to your account and this profile given a name, you can then order the custom made-to-measure gift to be delivered directly to you by simply placing the item in your shopping cart. This feature also enables you to add profiles of friends or family members into your account so that combined orders can be placed at the same time.
The following policies apply to this process:
A. If a certificate or swatch payment redemption coupon if lost, it is irrecoverable. It is the receivers responsibility
to retain and save the coupon or certificate for subsequent use at our site.
B. Certificate or redemption coupons cannot be exchanged for cash.
C. A certificate or redemption coupon cannot be utilized or redeemed with an order already placed.
Coupons or certificates only be redeemed for subsequent orders. - I have a shirt I want sizes taken from. How is this accomplished?
Please contact us with the following shirt sizes taken from your perfect fitting shirt:
a. The length of the shirt in front
b. The length of the shirt in the back
c. Chest circumference at the point where the arm hole joins the torso.
Take the measurement across the front of the chest and across the back in the same line separately and email us the separate measurements.
d. Stomach circumference at the middle of the shirt where it tapers to its narrowest.
Take the measurement across the front of the stomach/waist and the back in the same line, separately please.
e. Hips circumference at the bottom of the shirt at the highest point of the tails and once again, the front half and the back half should be taken seperately
f. Shoulder width from where the shoulder and sleeve seams join on one side to the other
g. Sleeve length from the point where shoulder and sleeve join to the lowest edge of the cuffs
h. Neck circumference from center of button to center of button hole.
i. Cuff circumference from center of button to center of button hole as well as from one outer edge of the cuff to the other outer edge of the cuff.
j. The height of the cuffs
k. The length of the collar points in front, the height of the collar at the back and the height of the collar band in the front and in the back.
l. The width of the back yoke where the joint across the back joins from one arm to the other
m. The under arm length where the armhole and chest join to the edge of the cuff under the sleeves.
n. The distance of collar and first button and the distance of first and second button and the total number of buttons on the shirt.
o. The style of the collar and the cuffs.
Having these measurements will help us correctly custom make the shirt to your exact specifications. Your order can then be placed via our website in the normal manner. - I submitted my order sometime ago, why is it still pending?
There are several reasons why an order is delayed. All orders are manually screened to make sure the details are correct and to protect both parties from unscrupulous internet activity. During busy times orders are delayed because of excess demand. We will keep you updated via email if delivery dates become extended. - When, how, and where do I submit my measurements?
There are two ways measurements can be submitted. You can set up a measurements profile at our website by logging into your account and setting up a profile before placing the order. The other way is to place the order and on the last page, after the order is submitted, you will find a link for submitting your measurements. You can also print out our Measurements Forms and fax them to us at +66 2 650 0956 before or after an order has been placed. Remember to include your name, email address and Customer ID number with the faxed documents. - Can you use off the rack sizes? Can I submit Ready to Wear sizes for my custom clothing?
Although we can work with off the rack measurements for shirts and suits we must indicate that having pieces custom made-to-measure using off the rack measurements totally defeats the value added purpose of customization. If we make garments using ready made sizes, you would likely face issues with the fit as you currently do with off-the-rack products. Each production house has its own off-the-rack sizing specifications which vary from label to label. You will get greater quality and a much better fit when you submit our comprehensive measurements forms and order specific materials and styles that serve you best. We recommend that the measurements forms, accessible from within the MyAccounts section of our website be used to the fullest extent possible, to ensure perfect fit in your custom clothing. - How and where do I send samples to copy?
To send samples to us, follow these instructions. Pack the samples in as small a package as possible and include your name, address, telephone number and Customer ID.The customer ID is the number you find in the subject field of any email received from us. Send it by registered/certified airmail. Please do not use a courier. Place a low value on the package, under USD 5 to USD 15 for example. Declare the item as old cloth of no commercial value for sampling purposes only. Include a note in the package that outlines the details of your order in as much detail as possible and include any special item requests. Special request items are provided at extra cost and the associated charges will be added to your order totals once we know what options you request.
Email us to confirm that your sample has has been sent so we can keep an eye out for it. [Top]
- Do you ship to the UK, the USA and Australia? What countries do you ship to ? How long does it take to arrive ?
We ship anywhere in the world. All shipments are via international couriers for safe and efficient delivery. It takes ten to twelve working days to complete an order and four to five days for delivery by courier. Priority processing can reduce the delivery time by another day or two if the order is required faster than the standard shipping terms. Shipped orders can be tracked via our online tracker within the MyAccounts section of our Website. - What is the difference between inverse pleats and reverse pleats and how do they differ from standard pleats on pants?
Inverse pleats are pleats that face inwards towards the zipper. These are also called inward facing pleats or traditional inverse pleats. Reverse pleats face outward towards the pockets and are known as standard pleats. Today, almost all pants are made with reverse pleats that face the pockets. - Who are the Business Associates of My Custom Tailors?
Over the years, My Custom Tailors has developed a superb reputation with clients, suppliers, and other local businesses. We are known for fast, efficient and reliable service coupled with high quality products. We have focused on being socially responsible and supportive of all local labor regulations. We are members of the Sewing Designers Association of America, Bartercard Trade Network and many others. As business associates we proudly count on companies like DHL, FedEx, UPS, TNT, and cloth merchants such as Dormieul, Holland and Sherry, Zegna and others. - How do I send photos and digital images?
You can send photos and digital images through email. Send us a JPEG format that ends in the extension .jpg and one that is no larger than 50 kb in size. If sending multiple images, please ensure that the images are zipped before transmission. Links to online images can also be used to help us understand exactly what style you are interested in.