Online Mens Tailor And Custom Tailoring

Common Questions about Product Features

• What discount is available on bulk and wholesale orders?
  Discounts are offered selectively depending on total quantities, styles, fabrics, colors, delivery deadlines and other relevant factors.
  Submit the bulk/wholesale order form for a competitive price quote.

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• What is laundering and starching?
  Professional laundering is offered by most dry cleaners. Washable garments are professionally washed and pressed. Men´s and women´s shirts are often bleached and starched according to the manufacturers label. Some of the laundering is done with very hot water which may shrink the interfacing or stiffening used in collars and cuffs.
  Starching shirts and other cotton or cotton/polyester garments is common. The basic function of starch is to stiffen the garment. However, starch leaves minute crystals in the fiber that can wear out the garment faster than a garment that is not being regularly starched. The choice is appearance versus longer life.

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• It keeps asking for the password to MyAccounts? I do not have/have forgotten the password. What should I do?
  The password feature protects your account from unauthorized access. If you have forgotten your password,
  type in your email address and use the links provided to have the password sent to the email you originally registered with us.
  If you have never set up a password simply go to your account, type in your email address and when asked for a password, type in the one you wish to use.
  
  If you are inputting the correct password but the system still keeps asking for it, you may have cookies disabled on your computer. When you enter a password, a session cookie is used to store that information so the site knows who is trying to access the account and whether or not access should. Reset your browser to allow cookies. If you are running a firewall, allow it to ´trust´ our site and then log back into the MyAccounts section at our website at this link.
  If you are still having trouble, please use the Trouble Shoot page provided for that purpose.

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• What if I have lost a gift certificate, swatch payment redemption coupon etc?
  A certificate or swatch payment redemption coupon if lost is not recoverable. It is the receivers responsibility to retain and save the coupon or certificate for subsequent use at our site.
  - A certificate or redemption coupon cannot be exchanged for cash.
  - A certificate or redemption coupon cannot be utilized or redeemed with an order already placed or with an existing order being worked on at that moment. A redemption can only be made on the next order or subsequent orders.
  - No request to recover a lost coupon or gift certificate shall be entertained.
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• Why does the system ask for a password in ´MyAccounts´? I have forgotten the password. I can´t log into my account.
  The password feature protects your account from unauthorized access. If you have forgotten your password,
  type in your email address and use the links provided to have the password sent to the email you originally registered with.
  If you have never set up a password simply go to your account, type in your email address and when asked for a password, type in the one you wish to use.
  
  If you are inputting the correct password but the system still keeps asking for it, you may have ´cookies´ disabled on your computer. When you enter a password, a ´session cookie´ is used to store that information so the site knows who is trying to access the account and whether or not access should be granted. Reset your browser to allow ´cookies´ to run. If you are running a firewall, allow it to ´trust´ our site and then log back into MyAccounts. If you are still having trouble, please use the Trouble Shoot page provided for that purpose.

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• What is ´Order Sourcing´ in my account?
  Order Sourcing indicates that we are waiting for fabric delivery. Sometimes due to seasonal fluctuations or if a fabric is not currently in our inventory, the status of sourcing can stretch a few extra days. As soon as that status changes, we email you confirmation.

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• What sort of religious criteria can be added to custom tailored clothing? As manufacturers, we are able to offer custom made clothing to serve specific religious requirements such as Shatnez Compliance at no additional cost! Our strict quality control mechanisms ensure true adherence to Halacha and other religion-concentric clothing codes. Criteria such as non-mixing of linens and cottons, linens and wool, linens and silks, silks and wool, etc., can be used as necessary for custom orders. We do not use linen fusing and can incorporate only pure organic threads if so required. Upon request, wool padding would not be used with cotton suiting and linen canvas would not be used with wool suiting.
  
  Normally, there is no extra charge for such features. Sometimes these requirements, Contact us are such that additional cost is necessary to confirm to your specifications.
  To specify your requirements, use the special requests section of the order placement process. Your specified requirements will then be incorporated into your custom clothing.
  Should you wish to search for particular fabrics or combinations of threads used in a fabric, please use the Fabric Search page to do quick searches using fabric composition, weights, climates, patterns and other search parameters.

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• When I submit sizes, it shows an - Out Of Range - Error.
  This error message flags potential discrepancies in your measurements submission, based on logical proportion relationships that don´t normally apply. Our patented ´Measurement Program´ consists of protocols designed to catch these discrepancies so we can manually screen the sizes prior to completing the order. Discrepancies that this program catches, alerts us to a potential problem. If you confirm that the measurements you submitted are correct, you do not need to do anything else. Just confirm that back to us.
  Our patented program is just the first step in the screening processes we use for ensuring a perfectly custom made garment, made to your specifications. We also have cross referencing sizes that we use as an overlay sizing when executing orders.

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• How do I order after getting my swatches/Digital Catalogue? After receiving the swatches, go to our website to the tools section. Then to the fabric search option. Type in the fabric number to see the categories of clothing that can be customized in that cloth. Select a category and then the style and follow the steps to place your order online. [Top]
  
  
• I want to order for my wedding party. Can I get a Discount?
  Serving wedding parties is a specialty of ours and we offer significant discounts for multiple wedding party items for the groom and groomsmen. Please visit our Wedding Orders Page for more information and details.

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