Online Mens Tailor And Custom Tailoring

Common Questions about Product Features

• What is the estimated dispatch date?
  The estimated dispatch date is displayed in MyAccounts. This is the anticipated date your order will ship. In most instances, we are able to ship orders on or before the estimated dispatch date. Any delays are generally a function of fabric availability/delivery issues, a delay in client payment processing, or a longer than anticipated process cycle due to comprehensive feature requests. Delays can also occur if we receive incomplete order details from the client that require an email exchange for clarification. If an order is needed before the estimated dispatch date, Contact us with the order number(s) and the required delivery date so that we can upgrade your order to priority processing for a small fee. Orders may have longer estimated delivery times during the months of April and December due to public holidays, Christmas and new Year breaks.

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• What is the difference between a Notch Lapel and a Peak Lapel?
  A Notch lapel is when there is a 45 to 90 degree angle of separation between the collar and the lapel at the point where they join. The collar is the piece that goes around the neck and the lapel is the piece that sits on the front of the chest. In a Notch lapel, there is a wide space separating the outer most tip of the collar from the outer most tip of the lapel. In a Peak lapel, the lapel rises up and beyond the collar tip in creating a peak. Separation between the collar and the lapel in this case is less than 1 degree due to the fact that the lapel rises upwards and runs parallel to the outer rim of the collar. This makes the tip point toward the shoulders.
  
  To view these features, type in the words, Notch Lapel or Peak Lapel, in the keyword field of our Style Search page and styles bearing these features will be displayed.

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• Where is www.MyCustomTailor.com located?
  We are based in the Far East and supply custom clothing to clients all over the world. More information about us can be found at this link.

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• Can I update the measurements after the order has been delivered?
  Yes, measurements can be easily updated after an order has been delivered. Either fill in and submit the measurements feedback form you receive a few days after order dispatch or log into your account and update your measurements profile.

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• I would like to buy fabric only. Do you sell by the yard ? What is the cost per yard?
  We will sell you our fabrics if this is your requirement. Please specify the cloths you want to buy so that we can forward you a quote. Email us the complete yardage you need so shipping and handling costs can be correctly calculated and included. Once confirmed, please use the ´offsite purchases´ link at our website to submit payment as necessary.

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• I have existing garments that I want to send to you for replicating sizes off of. How do I do this?
  We can custom make shirts and suits to specifications provided by you in the form of a sample. There is no extra charge for this service. To send the sample to us, follow the instructions outlined below:
  a. Please pack the item in as small a package as possible and remember to include your full name, email address and Customer ID in the package of samples.
  b. Send it by registered/certified airmail.
  Please do not use a courier. If using a courier, please be aware that there may be import duties on our side that would need to be cleared and our recommendation would be to declare the package as under USD 10 to minimize the chances for this happening.
  c. Declare the item as old clothing of no commercial value for sampling purposes only
  d. Include a note in the package that outlines the order in as much detail as possible.
  e. email us and let us know when the sample has been sent so we can keep an eye out for it.
  You would not need to submit measurements since we would have a sample to replicate.
  We will email you as soon as the package has been received and once the order has been completed and dispatched.
  Let us know if we should retain the old sample for future orders or whether we should send it back to you.

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• What special requests for suits or shirts can I add to my order?
  There is a long list of special requests, optional features, accessories and added customization that we offer. When ready to place your order, select the garment you wish to order and on the styles page you will notice a link to the list of optional and extra features available for that garment.
  Monograms on suits and shirts, working sleeve buttons on jackets, removable collar stays on shirts, hand sewn lapels, full canvas front on jackets, contrast linings, hand basted fronts, mother of pearl buttons, etc., are some of the special features we offer for small premiums.
  Use the link provided in the style selection pages to view a full list of special features we offer.

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• What is hemp fiber and jute?
  Hemp is frequently used by clothing designers. When thinking of hemp, the illegal plant, marijuana comes to mind. Hemp fabric does not contain the narcotic chemical. Marijuana is made from dried flowers and leaves of the Cannabis Sativa Plant. Hemp fabric is made from the stems of the plant, which are processed to dissolve the gum or pectin and separate the fibers which are then processed again and woven into yarns and fabric. The finest hemp for fabric is produced in Italy. Hemp fabric is like linen in both hand and appearance. Hemp fabric withstands water better than any other textile product. It wrinkles easily and should not be creased excessively to avoid wear and breakage of the fibers.
  
  RAMIE is also similar to linen and is a bast of plant fiber. It is natural white in color, has a high luster and an unusual resistance to bacteria and molds. Used in fabrics, and often mistaken for linen, it is extremely absorbent and dries quickly. Ramie has excellent abrasion resistance and has been tested to be three to five times stronger than cotton and twice as strong as flax. It is an inexpensive fiber from an East Asian plant and can be spun or woven into a fabric.
  JUTE is a glossy fiber from a plant. It is seen most often in sacks, rope, twine, and as backing on carpeting.

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• How long after an order is shipped do I receive it? Can I choose who to ship with?
  All our shipments utilize International Couriers for safe, fast door-to-door delivery. We do not use International Airmail or surface mail. Typically, you will receive the package in 3 to 5 business days from the day the order has been shipped. The carrier we end up using is selected based on time scales, delivery schedules, cost considerations, delivery location and other related issues.
  Should multiple orders be in process with different shippers for each order, we will automatically select a courier that is best able to make a consolidated shipment of all your orders.
  Delivery: You may be asked to sign a release upon delivery of your order, acknowledging that you have received it. Changes to any garment after it has been received are considered alterations and there may be additional charges. Once custom garments leave our facility, we are not responsible for any further additions, changes, or alterations that may be done by another party.

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• How do I make changes to an order I have already placed?
  Log into the MyAccounts link. Here you will see all your current orders. Use the link called - Make Changes to This Order - to submit any changes you wish to have us incorporate. Depending on the current status of the order, it maybe too late to incorporate the requested changes. Depending on the kind of changes required, the order totals may be revised upwards and additional funds requested. Any left over balance on the payment received is non-refundable.
  
  Once the changes have been submitted and our customer service department has reviewed them, you will receive a confirmation via email indicating whether the changes can be made. The order totals will be revised as soon as the changes have been accepted.

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