There are several things that could be holding up acceptance of your order. It may be that ´cookies´ are disabled on your computer or you may be part of a local network that prevents pages from showing on your computer. It is possible that a script is corrupted, preventing you from completing the transaction. Try emailing us the following order information emailed to us along with credit card information to process payment so we can manually input your order. We will then confirm the order onto your online profile, visible in the ´MyAccounts´ section of our website.
If you are unable to submit your measurements, email us a request for Measurements Forms so you can fill them out fax or email them back to us.
For manual order placement, email us the following details
- Items you wish to order
- Style number for each item
- Fabric number for each item
- Color for each item
- Any special requests for any of the items ordered
- Measurements can be submitted by logging into MyAccounts and using the links on the left menu. Or, you can fax us the measurement form which can be printed out and filled in. Our fax number is (66) 2 650 0956 where you would need to dial the international access code (it is 011 in the USA) and then the rest of the number. Include your name, email address, and customer ID.
Email us the following credit card information so that we can process payment.
- Credit card number
- Name on the card
- Expiration date
- Shipping address
- Billing address
- CVV number(the three digit number in reverse italics on the back of the card).
This information will allow us to manually enter your order and process it accordingly.
Other commonly asked questions about The Ordering Process
- How do I see/view/send an EMAIL ORDER or ORDER BY EMAIL?
- What are the prices for suits, shirts, pants?
- How and where do I send samples to copy?
- How do I send photos and digital images?
- How do I make changes to an order I have already placed?
- What is the Buy-a-Gift feature?
- What is the ´Allow us to make a Suggestion´ Feature?
- What are off-site purchases?
- What are wardrobe specials and how do I order one?
- How do I add custom choices such as monograms, buttons, lining, etc., to pieces selected in the wardrobe specials?
- Can I make changes to styles that are displayed in the various collections?
- How do I place an order?