All our shipments utilize International Couriers for safe, fast door-to-door delivery. We do not use International Airmail or surface mail. Typically, you will receive the package in 3 to 5 business days from the day the order has been shipped. The carrier we end up using is selected based on time scales, delivery schedules, cost considerations, delivery location and other related issues.
Should multiple orders be in process with different shippers for each order, we will automatically select a courier that is best able to make a consolidated shipment of all your orders.
Delivery: You may be asked to sign a release upon delivery of your order, acknowledging that you have received it. Changes to any garment after it has been received are considered alterations and there may be additional charges. Once custom garments leave our facility, we are not responsible for any further additions, changes, or alterations that may be done by another party.
Other commonly asked questions about Order Status , Shipping , Turnaround
- What is the difference between priority processing and rush processing?
- How do I change my shipping address?
- What is the estimated dispatch date?
- Are there any countries where you don´t ship orders to?
- How do I update my addresses or details prior to my next order or while my current order is being completed?
- What are necessary conditions, customs, duties or taxes I must be aware of ?
- Where do I send samples for replication or reproduction? Where do I send cloth for CMT work?
- Do you ship to the UK, the USA and Australia? What countries do you ship to ? How long does it take to arrive ?
- I submitted my order sometime ago, why is it still pending?
- How do I track my order online?
- What are the shipping and handling Charges?
- What is the difference between priority processing and rush processing?
- What is the turnaround time at My Custom Tailor's? How about ready-to-wear items?